Summary of some of your key rights

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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the services will start within this time, you may be charged for what you’ve used.

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The Consumer Rights Act 2015 says:

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you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it;

if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable;

if a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

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This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.

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The information in this summary summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.

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This contract sets out:

• your legal rights and responsibilities.

• our legal rights and responsibilities; and

• certain key information required by law.

 

In this contract:

• ‘we’, ‘us’ or ‘our’ means SEO Connect Limited ; and

• ‘you’ or ‘your’ means the person using our site to buy services from us.

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If you have any questions about this contract or any orders you have placed, please contact us by:

• sending an email to contact@diversetalentclub.com ; or

• calling us on 020 7400 0400 (our telephone lines are open Monday to Friday: 9 am to 5 pm.)

 

Accessibility:

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If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details above.

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Who are we?

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We are SEO Connect Limited (trading as Connect. The Diverse Talent Club), a company registered in England and Wales under company number: 07259677.

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Our registered office is at: 41 Great Guilford Street, London. SE1 0ES.

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Our VAT number is: 192145902.

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We are registered in the following trade register: Companies House under registration number: 07359677.

The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.

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1. Introduction

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1.1 If you buy services on our Mighty Networks site, https://connect-diversetalentclub.mn.co/, you agree to be legally bound by this contract.

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1.2 These terms and conditions apply only if you are buying services on our site as a consumer (i.e., for purposes outside of your business, craft or profession).

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1.3 This contract is only available in English. No other languages will apply to this contract.

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1.4 When buying any services on our site you also agree to be legally bound by:

     1.4.1 our Website Terms and Conditions of Use

     1.4.2 specific terms which apply to certain services. If you want to see these specific terms, please visit the        relevant webpage for the services or click on the links below:

         (a)             Mighty Networks Terms of Use

         (b)             Mighty Networks Privacy Policy

         (c)             Stripe Consumer Terms of Service

All the above documents form part of this contract as though set out in full here.

 

2. Information we give you

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2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations                     2013 say that we must give you certain key information before a legally binding contract between you              and us is made. If you want to see this key information, please:

     2.1.1 read the acknowledgement email (see clause 4.3); or

     2.1.2 contact us using the contact details at the top of this page.

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2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).

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2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

 

3. Your privacy and personal information

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3.1 Our Privacy Policy is available here.

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3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

 

4. Ordering services from us

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4.1 Below, we set out how a legally binding contract between you and us is made.

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4.2 You place an order on the site. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.

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4.3 When you place your order at the end of the online checkout process (e.g. when you click on the “Confirm Access” or "Start Free Trial") we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.

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4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:

     4.4.1 we cannot carry out the services (this may be because, for example, we have a shortage of staff);

     4.4.2 we cannot authorise your payment.

     4.4.3 you are not allowed to buy the services from us (you may not be eligible for the plan). 

     4.4.4 we are not allowed to sell the services to you; or

     4.4.5 there has been a mistake on the pricing or description of the services.

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4.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this                        point:

     4.5.1 a legally binding contract will be in place between you and us; and

     4.5.2 we will provide the services as agreed during the online checkout process.

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4.6 If you are under the age of 18 you may not buy services from the site.

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5. Cancellation Policy

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5.1 This policy refers to cancelling your subscription. If you are within your first 14 days of Connect membership (including any free trial), please refer to Clause 6.

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5.2 You can choose to leave Connect by logging into your account on web and going to your: Profile Image > Personal Settings > Account > Deactivate My Account.

On the Android app, you can go to Personal Settings > Account > Deactivate My Account > Confirmation.

At the moment, it is not possible to deactivate your account from the iOS app. To do so, you'll need to log in to your account via web browser with the instructions outlined above.

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5.3 If you pay a monthly or annual subscription to access Connect, your account will automatically be cancelled at the end of the current billing period when you choose to leave a network. As per Mighty Networks terms, once you leave Connect, you won't be able to access any content inside, regardless if you previously paid for it. Please refer to Clauses 5.3.1 and 5.3.2 for more information.

     5.3.1 Monthly Subscriptions.

• When cancelling a monthly subscription, all future charges associated with future months of your subscription will be cancelled.

• You may cancel at any time; your cancellation will become effective at the end of your current monthly billing period.

• You will not receive a refund. As per Mighty Networks terms, once you leave Connect, you won't be able to access any content inside, regardless if you previously paid for it.  

5.3.2 Annual Subscriptions

• When cancelling an annual subscription, all future charges associated with future years of your subscription will be cancelled.

• You may cancel at any time; your cancellation will become effective at the end of your current annual billing period.

• You will not receive a refund, prorated or otherwise, for the remainder of the annual term. As per Mighty Networks terms, once you leave Connect, you won't be able to access any content inside, regardless if you previously paid for it.  

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6. Early Cancellation and Refund Policy

6.1 You have the right to cancel this contract within the first 14 days, including any free trial period, without giving any reason.

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6.2 The cancellation period will expire 14 days after the first day of Connect membership, inclusive of any free trial period.

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6.3 You many notify us of your intent to cancel within this cancellation period by completing this Early Cancellation Refund Form and emailing it as an attachment to: contact@diversetaletclub.com.

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6.4 Your refund request will be acknowledged by email by the Connect team. Once acknowledge and approved, your full refund will be issued by Stripe, and will be credited to your original payment method in approximately 5-10 days.

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6.5 You will not incur any fees as a result of the reimbursement.

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7. Effects of cancellation

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7.1 As per Mighty Networks terms, once you leave Connect, you won't be able to access any content inside, regardless if you previously paid for it.

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8. Carrying out of the services

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8.1 We will carry out the services by the time or within the period agreed during the online checkout process and as set out in the Confirmation Email (see clause 4.5). If you and we have agreed no time or period, we will carry out the services within a reasonable time.

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8.2 Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the services as soon as those events have been fixed.

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9. Payment

9.1 Your account will only be charged after your 1-week free trial ends.

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9.2 At this point, your subscription will auto-renew the full subscription price and your account will be charged for renewal within 24-hours before the end of the current period.

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9.3 You authorise Mighty Networks to send instructions to the financial institution that issued your card to take payments from your card account in accordance with the terms of your agreement with Mighty Networks. These terms can be accessed here.

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9.4 All payments for Connect membership subscriptions are processed by Stripe, whose Consumer Terms of Service can be accessed here.

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10. Nature of the services

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10.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The services that we provide to you must be carried out with reasonable care and skill. In addition:

     10.1.1 where the price has not been agreed upfront, the cost of the services must be reasonable; and

     10.1.2 where no time period has been agreed upfront for the provision of the services, we must carry out the services within a reasonable time.

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10.2 We are under a legal duty to supply you with services that are in conformity with this contract.

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11. Faulty services

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11.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

     11.1.1    visit our webpage: www.diversetalentclub.com

     11.1.2    contact us using the contact details at the top of this page; or

     11.1.3    visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.

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11.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

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11.3 If the services we have provided to you are faulty, please contact us using the contact details at the top of this page.

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12. End of the contract

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If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

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13. Limitation on our liability

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13.1         Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

     13.1.1    losses that were not foreseeable to you and us when the contract was formed;

     13.1.2    losses that were not caused by any breach on our part;

     13.1.3    business losses; or

     13.1.4    losses to non-consumers.

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14. Third party rights

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No one other than a party to this contract has any right to enforce any term of this contract.

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15. Disputes

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15.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.

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15.2 The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

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15.3 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.

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